Guides

Dashboard shows "No access"

Why

Your Discord role is missing or was just changed. The dashboard checks it on every page.

Fix

1. Check your roles in the Discord server.
2. Log out of the dashboard and back in to refresh the session.
3. If you were recently promoted, give Discord a minute and reload.

Escalate: Role looks right but still locked out: DM an Admin.

Duty minutes aren't going up

Why

You're off duty, or you've been AFK for 15+ minutes.

Fix

1. Run /duty and check it says ON.
2. Move around. AFK time pauses the counter.
3. Minutes sync to the dashboard every 5 minutes, so expect a small delay.

Ticket stuck as "claimed" by someone offline

Why

They claimed it and logged off without closing or unclaiming.

Fix

1. Wait 30 minutes; claims expire on their own.
2. Urgent? Ask a Mod to run /ticket unclaim <id>.

Red "An internal error occurred" after a command

Why

A plugin threw an error. Not something you did.

Fix

1. Try the command once more. Don't spam it.
2. Report it via Report a bug with the exact command you ran and the time.

Escalate: Anything to do with money or items: tell an Admin right away.