Guides
- Onboarding
Your first shift
Link your account, go on duty and handle your first ticket without breaking anything.
8 steps · updated Sep 15, 2026 - Tickets
Handling a grief report
Confirm grief with CoreProtect, collect evidence and hand it to a Mod for the rollback.
6 steps · 2 fixes · updated Sep 12, 2026 - Moderation
Chat moderation ladder
Warn, mute, escalate: which step to use and how long each punishment lasts.
4 steps · updated Sep 17, 2026 - Troubleshooting
Common player problems
The errors players send screenshots of, what they mean and what to tell them.
5 fixes · updated Sep 18, 2026 - Troubleshooting
When staff tools break
Dashboard, tickets and duty problems you might run into on shift.
4 fixes · updated Sep 18, 2026